Refund Policy

Please carefully review our policy concerning the return of funds deposited on the CryptoFlex investment platform.

1. General Provisions & Understanding

  • Investment Commitment: The registration of a user on the CryptoFlex platform confirms acceptance of the existing investment terms and service conditions. By making a deposit, the participant acknowledges that funds are immediately allocated to investment activities as set forth in the investment offer, making them generally non-refundable.
  • Acknowledgement of Risk: By proceeding with account registration and funding, the user agrees to the current doctrine of the platform and accepts the inherent risks associated with investment management. Disagreement with this policy or the nature of investment renders the user obliged to cease registration and refrain from making any deposits.
  • Policy Amendments: This policy, including the non-refundable nature of deposits, may be updated at the discretion of the project managers. Changes become effective instantly upon publication on this website.
  • Intellectual Property: The company Investdex.net owns all rights to this website and its content. This remains unchanged regardless of any refund requests.
  • Access Control: Access to investment and personal management areas is strictly for registered clients.
  • Disputes: Claims concerning the investment terms, partnership cooperation, or this refund policy are settled exclusively through prescribed communication channels.

2. Participant Rights & Deposit Finality

  • Voluntary Deposit: By registering and funding the account, the user confirms they are of legal age and are using the website voluntarily, acting on their own initiative and understanding the nature of the transaction.
  • Deposit Finality: Once a deposit is executed and credited to the investment account, it is considered a **final, committed transaction** allocated to the program's operations and is therefore **non-refundable**. Participants should only deposit funds they are willing to commit to the duration of the chosen investment term.
  • Account Integrity: The user must provide only accurate data and use payment accounts that belong to them personally. This protects both the user and the company in the event of any disputed transaction, though refunds are not standard policy.
  • Security: User is responsible for login security. Loss of access does not constitute grounds for a deposit refund.
  • Single Account: Only one account is permitted. If multiple registrations are detected, all accounts will be blocked, and committed funds will not be returned.
  • Dispute Resolution: Any financial queries or disagreements should be exclusively addressed through direct negotiation via the website's communication channels.
  • Support Access: Participants may contact support for clarifications regarding the investment process, but not to demand a refund for an already active deposit.

3. Rights and Obligations of the Company (Fund Handling)

  • Continuous Access: The company is obligated to provide uninterrupted access to the resource (excluding maintenance periods).
  • Deposit Management: The company undertakes the obligation to accept deposits under the conditions set forth in the investment offer. Once accepted, the capital is placed in trust management.
  • Data Security: The company will reliably protect personal data. Data security breaches do not automatically trigger a refund unless the breach directly leads to an unauthorized, confirmed fraudulent transaction originating from our side.
  • Account Suspension: The company reserves the right to block accounts (without refund of the principal deposit) for confirmed attempts to damage the platform, non-observance of rules, or multi-accounting.
  • System Changes: The company may change investment conditions or payment systems. Such changes do not create a basis for participants to request a refund of previously committed funds.
  • External Payment Issues: The company is not responsible for any delays in transactions caused by the payment system (e.g., blockchain network congestion or slow bank processing). The company is not responsible for external commission fees charged by the payment system. These issues are not grounds for a refund.
  • Referral Commissions: Referral commissions are not paid for internal deposits (from balance). This is not a refund issue, but a clarification on fund movement.
  • Anti-Spam: The company forbids spamming. Violating this policy may lead to account blocking and loss of committed funds.